At Delivery Express Logistics Limited (“Delivery Express,” “we,” “our,” or “us”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in connection with our logistics services in the United Kingdom. By using our services and providing us with your personal information, you consent to the practices described in this policy.

Information we collect

We may collect the following types of personal information from you and other sources:

Contact Information: Your name, address, email address, and phone number.

Shipment Details: Information related to shipments you send or receive through our services, such as sender and recipient details, delivery addresses, package weight, and tracking information.

Payment Information: Payment card details or other financial information required for processing payments related to our services.

Account Information: If you create an account with us, we may collect your username, password, and other account-related details.

Communication Information: Records of our communications with you, including emails, chat logs, or call recordings.

Usage Information: Data about your interactions with our website, mobile app, or services, including IP address, browser type, device information, and browsing patterns.

How we use your information

We may use your personal information for the following purposes:

Providing Services: To facilitate the pickup, transportation, and delivery of shipments and related logistics services.

Customer Support: To respond to your inquiries, provide assistance, and address any issues or concerns.

Payment Processing: To process payments and billing related to our services.

Account Management: To manage your account, including account verification and security.

Marketing: With your consent, we may send you promotional materials and updates about our services. You can opt-out of marketing communications at any time.

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Improve Services: To analyze and enhance our services, user experience, and website functionality.

Sharing of Information

We may share your personal information with third parties under the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as shipping partners, payment processors, and IT service providers.

Legal Obligations: We may disclose your information to comply with legal requirements, respond to legal requests, or protect our rights, privacy, safety, or property.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction.

Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is entirely secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

Your Rights

You have certain rights regarding your personal information, including the right to access, correct, and delete your data. If you wish to exercise any of these rights, please contact us using the contact information provided below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated policy on our website and update the “Effective Date” at the top of the page. Please review the Privacy Policy periodically for any changes.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

Delivery Express Logistics Limited

Address: Del House, 15 Firs Drive Cranford, Hounslow, Middlesex, TW5 9TA

Email: support@deliveryexpresslogistic.com

By using our services, you acknowledge that you have read and understood this Privacy Policy, and you agree to the collection, use, and disclosure of your personal information as described herein.